Managing Your Claims
Edit, end, or mark a resource unavailable
Once a resource is claimed, members of the claiming organization can change or end the claim. Any resource can also be marked unavailable and later returned to service.
Editing or Ending a Claim
After a claim, any active user in the claiming organization can open it by clicking In Use—Edit/Cancel. From there you can:
- Change the end time
- Add or change notes
- End the claim
To end a claim, click the red Delete button, then the red Confirm Delete button. To keep the claim, click the grey Cancel button.
Marking a Resource Unavailable
- On the resource's row, click More, then Unavailable.
- In the window titled “Unavailable – [resource name],” enter notes explaining why the resource is not available. Notes are required.
- Click Mark Unavailable to complete the action, or Cancel to close the window.
Returning a Resource to Service
Click More, then Back in Service. The resource's status changes to Available.
Who Can Make Changes
Users from other agencies cannot edit or cancel a claim or reservation made by another agency.
Notes Rule
Notes should never include Personally Identifying Information, HIPAA-protected information, or other protected data.